Privacy Policy

1. Introduction

SimplySync AI (“Company,” “we,” “us,” or “our”) operates simplysync.ai and related services. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have in relation to it.

By accessing our website or using any of our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our website and services immediately.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:

• Complete contact or inquiry forms on our website
• Book a strategy call, consultation, or AI assessment
• Subscribe to our newsletter or download our free resources
• Enter into a service agreement with us
• Communicate with us via email, phone, or SMS
• Provide information through any onboarding intake forms

This information may include your full name, business name, email address, phone number, mailing address, job title, industry, and any other details you voluntarily share.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Pages viewed, time on site, and navigation paths
• Referring URLs and exit pages
• Date and time of each visit
• Cookies and similar tracking identifiers (see Section 7)

2.3 Information from Third-Party Integrations

If you interact with our services through a client’s AI system or CRM (such as GoHighLevel), we may receive data passed between those platforms in accordance with those platforms’ own privacy terms. We may also receive publicly available information from social media platforms if you interact with our social accounts.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, configure, and maintain AI automation systems and consulting services
• Communications: To respond to inquiries, send appointment confirmations, deliver reports, and provide service updates
• Marketing: To send newsletters, promotional content, and AI strategy resources (with your consent; you may opt out at any time)
• Analytics & Improvement: To understand how our website and services are used and to improve them
• AI System Operation: To train, configure, and operate AI automation workflows on behalf of our clients
• Legal Compliance: To comply with applicable laws, regulations, and court orders
• Fraud Prevention: To detect, investigate, and prevent fraudulent or unauthorized activity
• Business Operations: For invoicing, accounting, and internal business record-keeping

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers & Sub-processors

We work with trusted third-party vendors who assist in delivering our services. These include:

• GoHighLevel (GHL): CRM, marketing automation, and AI workflow platform
• Twilio: SMS and voice communication delivery
• OpenAI / Anthropic / Google: AI language model processing for automated responses
• Vercel: Website hosting and edge delivery
• Stripe: Payment processing
• Google Analytics / Google Tag Manager: Website analytics
• Email marketing platforms: For newsletter and communication delivery

All service providers are contractually obligated to keep your information confidential, use it only for the services they provide to us, and maintain appropriate security standards.

4.2 Legal Requirements

We may disclose your information when required to do so by law, regulation, legal process, or governmental request, including to comply with national security or law enforcement requirements.

4.3 Business Transfers

If SimplySync AI is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to maintain our business relationship with you, comply with legal obligations, resolve disputes, and enforce our agreements.

• Client account and contract data: retained for a minimum of 7 years for legal and tax compliance
• Marketing and newsletter data: retained until you unsubscribe or request deletion
• Website analytics data: retained for up to 26 months
• AI conversation logs and automation records: retained per your service agreement, typically 12–24 months

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• HTTPS/TLS encryption for all data in transit
• Access controls and authentication requirements for internal systems
• Regular security reviews and updates
• Limited employee access on a need-to-know basis

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at info@simplysync.ai.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Categories of cookies we use:

• Strictly Necessary: Required for the website to function properly (session management, security)
• Analytics: Help us understand how visitors interact with our site (Google Analytics)
• Marketing: Used to deliver relevant ads and track campaign effectiveness (Google Ads, Meta Pixel)
• Functional: Remember your preferences and settings

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. For our full Cookie Policy, visit simplysync.ai/cookies.

8. Your Privacy Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us
• Data Portability: Request your data in a structured, machine-readable format
• Object / Restrict Processing: Object to or request restriction of certain processing activities

To exercise any of these rights, contact us at info@simplysync.ai. We will respond within 30 days.

9. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

• Know what categories of personal information we collect and how it is used
• Delete personal information we have collected from you (subject to exceptions)
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights
• Correct inaccurate personal information
• Limit use of sensitive personal information

To submit a CCPA request, contact info@simplysync.ai with “CCPA Request” in the subject line.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly. If you believe we have collected information from a minor, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites, tools, or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of third-party websites.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. For material changes, we will notify you by email (if we have your address) or by a prominent notice on our website. Continued use of our services after the effective date of changes constitutes acceptance of the revised policy.

13. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact: